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Policies

Counseling: Philosophy and Approach

I practice from a holistic-based framework, incorporating aspects and techniques from a variety of theories to best meet clients’ needs. These methods include Attachment, Experiential, and Family Systems. I provide counseling for individuals, families, couples and children, and enjoy working with clients of all ages, cultures and backgrounds. As a Licensed Professional Counselor of the Oregon Board of Licensed Professional Counselors and Therapists, I will abide by its Code of Ethics. You will take an active role in setting and achieving your goals for therapy and your commitment to this treatment approach is necessary for you to experience success.

Counseling: No Show, Late Cancellations

Your appointment is solely for you. I understand that emergencies happen, however if you need to cancel please call 24 hours in advance or you will be billed half the cost of your normal session fee for a no-show. If you are going to be more than 10 minutes late, please call and let me know.

Counseling: Telephone and Emergency Procedures

If you need to contact Rachel Taylor, M.S., LPC between sessions, please leave a message on her voicemail (541-286-5330) and your call will be returned as soon as possible. Rachel Taylor checks her messages multiple times a day. Every effort will be made to return your call on the same day. If you are difficult to reach, please leave times when you might be available. Always leave your phone numbers on the voicemail message when you call. Be sure to say that it is an emergency. I am not always immediately available. If you cannot wait an hour or two for me to return your call, you may call the Community Outreach Crisis Line (541-758-3000). In extreme emergencies you should go to a hospital Emergency Room for treatment or dial 911. My voicemail is available 24 hours per day. Emergency telephone calls will be charged on a pro-rated basis of the usual hourly rate. (This does not apply to calls concerning appointment changes, billing inquiries or similar business.)

Counseling: Confidentiality

All information disclosed in sessions and the written records pertaining to those sessions are confidential and may not be revealed to anyone without your (client’s) written permission, except where disclosure is required or permitted by law. Most required or permitted disclosures are described in the Notice of Privacy Practices. When Disclosure Is Required By Law: Some of the circumstances where disclosure is required by the law are: when there is a reasonable suspicion of child, dependent or elder abuse or neglect; and when a client presents a danger to self, to others, to property, or is gravely disabled.

When Disclosure May Be Required: Disclosure may be required as the result of a legal proceeding. If you place your mental status at issue in litigation initiated by you, the defendant may have the right to obtain the therapy records and/or testimony from Rachel Taylor, M.S., LPC. In couple and family therapy, or when different family members are seen individually, confidentiality and privilege do not apply between the couple or among family members. Rachel Taylor will use her clinical judgment when revealing such information. Rachel Taylor will not release records to any outside party unless she is authorized to do so by all adult family members who were part of the treatment.

Disclosure in Emergencies: If there is an emergency during our work together, or in the future after termination, where Rachel Taylor, M.S., LPC, becomes concerned about your personal safety, the possibility of you injuring someone else, or about you receiving proper psychiatric care, she will do whatever she can within the limits of the law, to prevent you from injuring yourself or others and to ensure that you receive the proper medical care. For this purpose, she may also contact the person whose name you have provided as your emergency contact person.

Confidentiality of E-mail, Voicemail, Answering Machine, Cell Phone and Faxes: It is important to be aware that e-mail, voicemail, answering machines and cell phone communications can sometimes be accessed by unauthorized people and hence, the privacy and confidentiality of such communication can be compromised. E-mails, in particular, are vulnerable to such unauthorized access due to the fact that servers have unlimited and direct access to all emails that go through them. Faxes can easily be sent erroneously to the wrong address. Other people may listen to voicemail or answering machine messages left by Rachel Taylor’s office for you. Please notify Rachel Taylor, M.S., LPC, at the beginning of treatment if you decide to avoid or limit in any way the use of any or all of the above mentioned communication devices. Please do not use e-mail, texts or faxes for emergencies.

Counseling: Consultation

Rachel Taylor, M.S., LPC, consults regularly with other professionals regarding her clients; however, the client’s name or other identifying information is never mentioned unless the client has specifically permitted it. The client’s identity remains completely anonymous, and confidentiality is fully maintained.

Counseling: Legal Limitations

Due to the nature of the therapeutic process that often involves a full disclosure of confidential matters, it is agreed that if there are legal proceedings (such as, but not limited to divorce and custody disputes, injuries, lawsuits, etc.), neither you (client) nor your attorney, nor anyone else acting on your behalf will call on Rachel Taylor, M.S., LPC to testify in court or at any other proceeding, nor will a disclosure of the therapy records be requested. Although it is desirable to avoid releasing information in legal proceedings, sometimes they are unavoidable. Court appearances, travel to court, waiting and scheduled and/or actual testimony time, consultation with attorneys, preparation for court, etc. are charged at an hourly rate of $300 per hour. A minimum deposit of $500 must be made at least two weeks in advance of any court-related work by Rachel Taylor. As my client, you are responsible for the fees related to any legal matters requiring my participation, regardless of whether your attorney or an opposing attorney requires my participation.